Privacy Policy — How aab99 Collects, Uses & Protects Your Data

1 Data We Collect

aab99 collects personal data from users in Bangladesh through several channels: directly when you register an account, when you interact with our platform services, and automatically through technical systems as you browse the site. The categories of data we collect are as follows.

1.1 Registration & Account Data

When you create an aab99 account, we collect the following information:

• Full legal name — as it appears on your government-issued identification document.
• Date of birth — collected to verify that you are aged 18 or above and therefore eligible to use the platform.
• Mobile phone number — a valid Bangladesh mobile number is required for account verification and OTP-based security checks.
• Email address — used for account notifications, promotional communications (where you have opted in), and transactional correspondence.
• Username and password — your chosen account login credentials. Passwords are stored in hashed form and are never visible in plain text to aab99 staff.
• Residential address — collected during KYC verification for identity confirmation purposes.

1.2 Identity Verification (KYC) Data

Where aab99 requires you to complete a Know Your Customer (KYC) verification process — for example, before processing a withdrawal above a specified threshold — we may collect:

• A copy or photograph of your National Identity Card (NID), passport, or other government-issued photo ID.
• A recent utility bill, bank statement, or other document confirming your residential address in Bangladesh.
• In some cases, a photograph of you holding your identity document (liveness check), to confirm the document belongs to you.

KYC documents are reviewed by trained compliance personnel and, where required, by regulated third-party identity verification service providers. They are not shared with any other party and are retained only for the duration required under our compliance obligations.

1.3 Financial Transaction Data

When you make a deposit or withdrawal on aab99, we record the transaction amount (in Bangladeshi Taka, ৳), the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard), the transaction timestamp (Bangladesh Standard Time, UTC+6), and the transaction reference number. We do not store your full bKash PIN, bank account password, or card CVV numbers — these are processed exclusively by the relevant payment provider.

1.4 Gameplay & Betting Data

aab99 records data about your activity on the platform, including games played, bet amounts, wager outcomes, session start and end times, and bonus activity. This data is used for account management, responsible gaming monitoring, dispute resolution, and improving the quality of our game catalogue.

1.5 Technical & Device Data

When you access the aab99 platform, our servers automatically collect certain technical data, including:

• IP address and approximate geographic location (country/city level).
• Browser type, version, and operating system.
• Device type (desktop, mobile, tablet) and screen resolution.
• Referring URL (the page you visited before arriving at aab99).
• Pages visited, time spent on each page, and click-path data.

This technical data is collected through server logs and cookie-based analytics tools (see Section 3 on Cookies for more detail). It is used to maintain platform security, detect fraudulent access attempts, and improve user experience.

1.6 Communications Data

If you contact the aab99 support team via live chat or email, we retain a record of that communication, including the content of messages sent and received, for customer service quality assurance, dispute resolution, and compliance purposes.

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2 How We Use Your Data

aab99 processes personal data for specific, lawful purposes only. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which aab99 uses your personal data are set out in the table below.

aab99 will never use your personal data for purposes beyond those listed above without first obtaining your explicit consent or being required to do so by law. If you have opted into promotional communications and wish to withdraw that consent, you may do so at any time by contacting support at [email protected].

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3 Cookies & Tracking Technologies

aab99 uses cookies — small text files stored on your device — and similar tracking technologies to deliver a reliable, personalised experience on our platform. Cookies allow us to remember your preferences, keep you logged in between sessions, and understand how players interact with different parts of the site.

3.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in to your aab99 account. Without these, core features of the platform cannot operate.
• Analytics cookies: Used to understand how players navigate the aab99 platform — which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data is aggregated and anonymised before analysis.
• Preference cookies: Store your platform settings and preferences, such as your preferred language, notification settings, and display choices, so you do not need to reconfigure them on each visit.
• Security cookies: Help aab99 detect and prevent fraudulent login attempts, unusual account activity, and bot-driven requests.

3.2 Managing Cookies

Most web browsers allow you to manage cookie settings through the browser's privacy or settings menu. You can choose to block all cookies, allow only essential cookies, or clear cookies after each session. Please be aware that blocking essential cookies will prevent you from logging in to your aab99 account and using core platform features. aab99 does not currently respond to browser-level "Do Not Track" signals, as there is no consistent industry standard for interpreting these signals.

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4 Data Sharing & Third Parties

aab99 does not sell, rent, or trade your personal data. We share data only where it is strictly necessary to deliver our services, comply with legal obligations, or protect the security of the platform and its users. The third parties with whom aab99 may share your data are limited to the following categories:

4.1 Payment Processing Partners

To process deposits and withdrawals in Bangladesh Taka (৳), aab99 works with payment service providers including bKash, Nagad, Rocket, and Upay, as well as card processing networks for Visa and Mastercard transactions. When you initiate a financial transaction, the necessary payment data is transmitted to the relevant provider under their own privacy and security framework. aab99 does not store your full payment credentials.

4.2 Identity Verification Providers

In some cases, aab99 uses regulated third-party identity verification services to assist with KYC checks. These providers receive only the minimum data necessary to perform the verification (typically a copy of your ID document and relevant personal details) and are contractually prohibited from using this data for any other purpose.

4.3 Game Content Providers

The aab99 platform hosts games developed and operated by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by one of these providers, certain gameplay data (such as session ID, bet amounts, and game results) may be transmitted to the provider's servers in order to operate the game correctly. These providers are contractually bound to handle this data in accordance with their own privacy standards.

4.4 Legal and Regulatory Authorities

aab99 may disclose personal data to law enforcement agencies, courts, or other regulatory authorities where required to do so by applicable law, court order, or lawful request from a governmental body. We will notify you of such disclosures where legally permitted to do so.

4.5 Business Transfers

In the event that aab99 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, aab99 will notify registered players via platform notification or email, and the acquiring entity will be required to honour the terms of this Privacy Policy.

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5 Data Retention & Storage

aab99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory retention obligations, or to resolve disputes and enforce our agreements.

5.1 Active Accounts

While your aab99 account remains active, we retain all account data, transaction history, and gameplay records associated with it. You may request access to your full data history at any time.

5.2 Closed or Inactive Accounts

Following the closure of an aab99 account — whether at your request or at aab99's discretion — we retain certain records for a minimum period of five (5) years from the date of closure. This retention period exists to satisfy anti-money laundering compliance obligations, to support the resolution of any disputes that may arise after closure, and to maintain an accurate audit trail as required under applicable financial services standards.

5.3 KYC Documents

Identity verification documents submitted during the KYC process are retained for the same minimum five-year period following account closure. After this period, documents are securely deleted or anonymised unless a specific legal obligation requires further retention.

5.4 Communications

Customer support communications (live chat transcripts and email correspondence) are retained for a period of three (3) years. After this period, communications are deleted unless they form part of an ongoing dispute or compliance matter.

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6 Data Security Measures

aab99 takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

6.1 Technical Safeguards

• SSL/TLS encryption: All data transmitted between your device and the aab99 platform is encrypted using SSL/TLS protocols. Look for the padlock icon in your browser's address bar as confirmation that your connection is encrypted.
• Password hashing: Account passwords are stored using a strong one-way hashing algorithm. Even aab99 staff cannot view your password in plain text.
• Two-factor authentication (2FA): aab99 supports OTP-based 2FA via your registered Bangladesh mobile number. We strongly encourage all players to enable this feature.
• Firewalls and intrusion detection: Our servers are protected by enterprise-grade firewalls and active intrusion detection systems that monitor for unusual access patterns around the clock.
• Regular security audits: aab99 conducts periodic internal security reviews and engages independent security professionals to perform penetration testing and vulnerability assessments.

6.2 Organisational Safeguards

Access to personal data within the aab99 organisation is strictly limited to staff members who require it to perform their role — a principle known as least-privilege access. All staff with access to personal data receive training on data protection obligations and are bound by confidentiality agreements. Data access activities are logged and periodically reviewed.

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7 Your Privacy Rights

As a registered aab99 player, you hold specific rights over the personal data we hold about you. The following rights apply to all Bangladesh players using the aab99 platform. To exercise any of these rights, contact our support team with a verified account request.

To exercise any of the above rights, send a written request to [email protected] from the email address registered on your aab99 account, clearly stating the right you wish to exercise and the specific data concerned. We will acknowledge your request within 5 business days and respond in full within 30 calendar days.

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8 Updates to This Policy

aab99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, legal requirements, or regulatory guidance. When material changes are made, we will notify registered players via an on-platform notification and, where appropriate, by email to the address held on your account.

The revised Privacy Policy will carry an updated effective date at the top of this page. Your continued use of the aab99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how aab99 handles your personal data.

If you have questions about any aspect of this Privacy Policy, or if you wish to lodge a complaint regarding how aab99 has handled your personal data, please contact our support team at [email protected]. We are committed to resolving all privacy-related concerns promptly and transparently. Further information about your rights and responsible gaming practices is also available on our Responsible Gaming and FAQ pages.